Posts tagged "advice"

Alison Mohammed
Alison Mohammed

By Alison Mohammed

Proving our worth

68,500 people. That’s huge.

If you’ve been following the World Athletics Championships, imagine every seat in the Olympic stadium taken up by someone who has a story to tell about how Shelter changed their lives in 2016/17.

That’s what we did, and do: we change lives, and now we can prove it.   

We’re not satisfied with feeling it in our bones, we want hard facts and figures to prove our impact, and learn from them.

Our Impact

Our first ever … MORE...

Zorana Halpin
Zorana Halpin

By Zorana Halpin

How can we ensure the move to digital services doesn’t leave people behind?

Government is going digital, and spawning a host of new terminology along the way, from ‘e-government’ to ‘digital inclusion’.

I’m sure that by now you’ll have heard the digital buzz terms ‘assisted digital’ and ‘digital skills’, and probably know what they mean.

But just in case you’re relatively new to the digital agenda, as I am, ‘assisted digital’ is the government’s way of talking about the support some people will need to access public services online – like filling in … MORE...

Elizabeth OHara
Elizabeth OHara

By Elizabeth OHara

A more credible and efficient legal aid system?

The dust had barely settled on the last round of cuts to legal aid before the Government announced plans to reduce the budget yet further.

The new proposals include limitations on funding for judicial review cases, a key mechanism for challenging the lawfulness of decisions or actions of public bodies.

The majority of judicial review cases Shelter undertakes are where local authorities have refused to help a homeless person.

We often encounter families who have been denied support and … MORE...

Elizabeth OHara
Elizabeth OHara

By Elizabeth OHara

Going digital by default

Civil servants gathered last week at Sprint 13 to discuss the digital transformation of Government. They have 400 days to deliver a radical change, including implementation of the Government Digital Strategy. The aim is to create ‘digital services so good that people prefer to use them’.

We welcomed the publication of the Strategy last November, in particular the way in which it committed to developing both excellent digital services and ‘assisted digital’ provision for those who are offline.

At … MORE...

Elizabeth OHara
Elizabeth OHara

By Elizabeth OHara

The new Government Digital Strategy

So, it’s out – the new Government Digital Strategy, published yesterday. It’s the fruit of many months of work at Government Digital Service (GDS), working out how to deliver the Government’s commitment to become ‘digital by default’ in its delivery of services.

This content of this strategy is highly relevant to us at Shelter. As a major provider of housing advice nationally, we deliver services across all channels: we have an excellent digital offer alongside equally excellent telephone … MORE...

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