Posts tagged "advice"

Elizabeth OHara
Elizabeth OHara

By Elizabeth OHara

The new Government Digital Strategy

So, it’s out – the new Government Digital Strategy, published yesterday. It’s the fruit of many months of work at Government Digital Service (GDS), working out how to deliver the Government’s commitment to become ‘digital by default’ in its delivery of services.

This content of this strategy is highly relevant to us at Shelter. As a major provider of housing advice nationally, we deliver services across all channels: we have an excellent digital offer alongside equally excellent telephone … MORE...

Daniel Lindsay
Daniel Lindsay

By Daniel Lindsay

Has the LIBOR scandal caused repossessions?

If you hadn’t heard of LIBOR at the start of last week, chances are that you have by now. MPs are grilling former banking boss Bob Diamond as I type!

This key interest rate is a measure of how much it would cost banks to borrow from each other. It is used as a benchmark interest rate for trillions of pounds of financial transactions around the world, and last week the FSA fined Barclays for attempting to manipulate it.

Mortgage … MORE...

Elizabeth OHara
Elizabeth OHara

By Elizabeth OHara

Channel shift?

Digital Champion Martha Lane Fox has launched Go-ON UK, the new campaign to increase our digital literacy. It picks up the baton from Race Online 2012, which has helped reduce the number of people in the UK who have never used the internet.

This is very good news. Afterall, with advances in technology moving at such a pace, those without the skills, confidence or opportunities to use the net face being left way behind. Digital exclusion will matter … MORE...

Elizabeth OHara
Elizabeth OHara

By Elizabeth OHara

Telephone gateway – or barrier?

A fortnight ago the Legal Aid, Punishment and Sentencing of Offenders Act received Royal Assent. It’s just 18 months since the legal aid reforms were first put forward by the Ministry of Justice. Since then, the Government has succeeded in making dramatic changes to the legal aid system.

Not only has the scope of legal aid been cut but the way it’s delivered will now change.

Those in need of legal advice, but unable to pay for it, will no … MORE...

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