1 May 2013
If Betsy Duncan Smith had been in a humorous mood when the Work and Pensions Secretary arrived home on Monday night, she could have screened the movie Ghostbusters.
Day one of Universal Credit reminded me of that scene where the office has opened, the staff are primed – and then they wait and wait for the phone to ring.
So far no one has come forward to actually claim Universal Credit, the cornerstone of the coalition’s welfare reform policy.
This … MORE...