Nightmare letting agent stories

At Shelter we regularly come across letting agent nightmare stories.

We’ve heard of tenants being charged £100 just to view a property. Of non-refundable admin fees of £540, and of renters and landlords being double charged for exactly the same service.

In fact, nearly 11 million people have been charged an unfair fee by a letting agent according to a recent YouGov poll for Shelter – that’s 1 in 4 people in Great Britain. Furthermore, three quarters of renters … Read more