How can we ensure the move to digital services doesn’t leave people behind?

Government is going digital, and spawning a host of new terminology along the way, from ‘e-government’ to ‘digital inclusion’.

I’m sure that by now you’ll have heard the digital buzz terms ‘assisted digital’ and ‘digital skills’, and probably know what they mean.

But just in case you’re relatively new to the digital agenda, as I am, ‘assisted digital’ is the government’s way of talking about the support some people will need to access public services online – like filling in … Read more