Personalised plans – putting service users at the centre of new homelessness services

Today, we publish a new briefing on how local housing authorities should implement new duties to homeless people, which are due to come into force in April 2018 under the Homelessness Reduction Act. This includes the recommendations of an Expert Panel of Shelter service users, with lived experience of approaching their local housing authority for homelessness assistance.

From next spring, we’re set to see a big shake-up in the services councils are legally required to provide to people asking for … Read more

Grenfell Tower Fire update

It’s over four months since the fire at Grenfell Tower. It claimed at least 80 lives, devastated a community, and shocked the country.

Since it happened we’ve been working with those affected, as well as campaigning for the long-term changes needed to ensure nothing like this ever happens again.

Just after the fire, thousands of Shelter supporters contacted their MPs to demand that the community in West London – who have pulled together to care for each other – got … Read more

Toblerones and tenancies – 'shrinkflation' in the private rental sector

While it’s not been added to the Oxford English Dictionary yet, ‘shrinkflation’ isn’t a new concept for economics or housing. If you’re a fan of the triangular chocolate treat, you’ll be aware of the hoo-ha earlier this year when the makers of Toblerone effectively increased the cost of the product by putting less in the packet.

I don’t think I’m going too far by saying that many people felt the whole affair was a bit of a con.  It’s inflation … Read more