Stop DSS Discrimination: Live blog

Stop DSS Discrimination: Live blog

This blog rounds up everything we’re doing in the fight to end DSS discrimination.

We’re campaigning against discrimination faced by renters receiving Housing Benefit. So-called ‘no DSS’ policies are unfairly locking hundreds of thousands of people out of homes they could otherwise afford, pushing them closer to homelessness. You can join our campaign here.

Stop by this blog regularly for the latest updates on the campaign!


22 July: Ministerial visit

Today Will Quince, Minister for Family and Housing Support, visited our Hackney hub to discuss tackling DSS discrimination.

19 July: Pepper Money drop DSS restrictions

Pepper Money today announced that they are removing all restrictive ‘No DSS’ terms from their Buy to Let mortgages. Once all of the big lenders changed their ways, the smaller banks have followed. ‘Restrictive mortgage terms’ should no longer be accepted as an excuse without evidence!

15 July: Melanie Onn MP calls out portals

Melanie Onn, MP for Grimsby, in a piece for the Times Red Box, has today called on property portals to take responsibility and remove discriminatory adverts. The article calls for Rightmove, OpenRent and Spareroom to follow the example set by Zoopla and clean up their act.

11 June: Downing Street round table

In another campaign milestone, Housing Minister Heather Wheeler led a No. 10 round table on housing benefit discrimination. Industry bodies and companies from the mortgage, insurance, lettings, landlord and property portal sectors were all in attendance. Commitments to end discrimination were reaffirmed any organisations still ignoring the issue risk being left behind.


11 June: Metro Bank win

Metro Bank are the latest lender to drop mortgage restrictions on renting to tenants receiving benefits. Every major bank has now committed to end housing benefit discrimination. Just a handful of minor lenders remain…


17 May: Normalising prejudice

Housing campaigner Philippa Lalor has blogged for Metro Online about her experience of using Open Rent to find a home. She describes how adverts which discriminate against people who receive benefits normalise prejudice and create a bad user experience.


15 May: ITV London investigate

ITV London News have investigated DSS discrimination in the capital, making mystery shopping calls to 50 letting agents. Depressingly, unlawful discrimination was rife and between them, the agents only had four properties available to tenants receiving housing benefit. One agent summed up this prejudice, describing a landlord’s approach by saying: ‘Even if you were the Pope and you were on benefits, she wouldn’t rent to you.’


27 April: Shelter vs Open Rent

Shelter’s Director of Campaigns, Greg Beales, spoke to BBC Radio 4’s Money Box about the campaign. Debating the issue with a representative from Open Rent, it highlighted the vast number of discriminatory adverts on their website, all of which are in breach of the Equality Act.


24 April: Select Committee hearing

A group of MPs sat down to hear evidence on DSS discrimination from voices across the lettings industry. This was a monumental event, and we were front and centre to witness it alongside some passionate Shelter campaigners. Watch the highlights below or see the full session here.


20 April: Victory for London Renters Union

Our allies, London Renters Union, stood up for a renter receiving benefits, who was pressured into paying £5,000 up front to rent a property. After almost a year of campaigning, they secured a full refund from the letting agent. The case is a reminder that DSS discrimination restricts choice, so can force renters into highly exploitative situations.


18 April: Tzelem blog on DSS discrimination

Rabbis from social justice group Tzelem marked Pesach by blogging about housing benefit discrimination. They ask: ‘How is it that in one of the richest countries of the world in 2019, we tolerate discriminatory practices that deny large numbers of people their own homes?’


17 April: Small moves by Rightmove

Following pressure from hundreds of campaigners, the property portal made a step in the right direction, signalling their intention to ban some ‘no DSS’ adverts from their website. However, they’ve left a loophole allowing some discriminatory advertising to continue. Read our take on the news here. In summary; we urge them to be bolder and to enforce a complete ban.


10 April: #Wrongmove

Hundreds of Shelter supporters took to social media, campaigning for Rightmove to ban discriminatory adverts on from their website.


9 April: Parliamentary question from Melanie Onn MP

Melanie highlighted in Parliament how online portals like Rightmove continue to allow adverts which discriminate against people receiving housing benefit. Heather Wheeler, Minster for Housing and Homelessness, responded by restating the Government’s intention to crack down on housing benefit discrimination.


1 April: Co-op remove restrictions

The Co-operative Bank become the latest lender to remove ‘no DSS’ restrictions from buy-to-let mortgages, applying the change to all its brands including Platform and Britannia. Co-op join NatWest, Precise Mortgages and Kensington Homes, all of which have scrapped this type of discrimination in recent weeks. Only a handful of lenders remain left to lift these restrictions…


25 March: Rightmove petition 

Our friends at 38 Degrees have launched a petition calling on Rightmove to ban ‘no DSS’ adverts. Zoopla have already proved that this is possible, so please sign the petition today!


20 March: Nationwide reminder 

Nationwide were one of the first lenders to scrap ‘no DSS’ restrictions in buy-to-let mortgages. Today they announced plans to contact landlord customers to remind them that they are free to rent to whoever they choose. It’s great to see Nationwide provide this clarity to customers. Other lenders should follow their lead.


18 March: Confusion… 

56% of mortgage brokers surveyed by the Financial Reporter were not confident in knowing which lenders would allow a client to rent to tenants who received benefits. This confusion could result in landlords turning renters receiving benefits away, in the mistaken belief that their mortgage prevents letting to them. All mortgage providers without benefit restrictions should provide absolute clarity to landlords and brokers, to avoid further misunderstandings.


15 March: Victory! 

We’re celebrating a major win today as Zoopla announced that it is banning ‘no DSS’ adverts. It’s a massive step forward, so well done to Zoopla for leading the property portal pack. Time for the rest of the industry to follow…


15 March: Successful legal challenges

In addition to public campaigning, we’ve also been helping Shelter clients who’ve experienced discrimination to legally challenge the perpetrators. Philippa Lalor successfully challenged five letting agents read about her amazing wins here.


13 March: Share your story with Rethink Mental Illness

Following on from their fantastic blog about why they’re supporting the campaign, Rethink now wants to hear from people who’ve experienced discrimination, especially those who are also living with mental illness.


12 March: Rabbis join the campaign

We’re excited that rabbis from the social justice group Tzelem have joined the fight against DSS discrimination. They frequently see the consequences of excluding renters on housing benefit, so will be raising awareness of discriminatory practices at their synagogues and beyond.


1 March: Government crackdown

Big, important news broke today, as the Government announced a crackdown on DSS discrimination. As a first step, they’ll be speaking to offenders, but also warned:

If the sector is unwilling to take action, the government will then explore all options to remove this practice

 Heather Wheeler, Minister for Housing and Homelessness, 1 March 2019

The stakes just got higher…


1 March: NatWest win!

We’re delighted with NatWest’s big announcement today, that all landlords – both old and new – can now rent to people who receive housing benefit. This is a huge step forward in the fight against DSS discrimination. This victory wouldn’t have been possible without the tireless efforts of incredible landlord, Helena McAleer. We urge all lenders that still have benefit bans to follow NatWest’s lead and scrap them without delay.


21 February: Rethink Mental Illness back us

We’re delighted that Rethink Mental Illness are joining the fight against DSS discrimination. The practice is locking some of their service users out of homes, often causing mental health to suffer as a result. Read Rethink’s blog on why they’re supporting the campaign.


20 February: Prime Minister’s support

Charles Walker MP raised DSS discrimination at Prime Minister’s Questions today. In response, the Prime Minister confirmed that the government are working with us to tackle it.

You can also support our campaign to end DSS discrimination.


18 December: NatWest submission

We made a submission to NatWest’s review of their buy-to-let mortgage policies. It’s available to read here. We’re eagerly anticipating the outcome of the review…


7 December: Treasury questions

The Treasury has responded to three written parliamentary questions from Vicky Foxcroft MP, about buy-to-let mortgage restrictions on housing benefit tenants. You can read the questions and their response here. Disappointingly, they don’t see it as their problem…


24 November: NatWest protest

Housing campaigners shut down branches of NatWest, as ACORN, Living Rent, and London Renters Union lead protests against the bank’s ban on landlords renting to people on housing benefit.

We’re outside @NatWest_Help in Stratford protesting their mortgage terms banning landlords from renting to people claiming housing benefit. Housing is bad enough already without discrimination renters on benefits face #EndDSSDiscrimination #YesDSS

— London Renters Union (@LDNRentersUnion) November 24, 2018


21 November: Spotlight on lenders

As we eagerly await an update on NatWest’s promised review of their buy-to-let mortgage policies, Shelter Policy Officer, Rhea Newman has blogged about the wider issue of lenders preventing landlords from renting to people on benefits. She makes it clear that lenders need to learn from NatWest’s mistakes, and remove any discriminatory restrictions.


20 November: Work & Pensions committee intervene

The Work & Pensions Select Committee has published correspondence with NatWest regarding their ‘no DSS’ mortgage clauses. We welcome their intervention and agree that regulation may be necessary if lenders don’t end discriminatory policies ASAP.


14 November: Letting agent excuses

Following a London MP’s investigation into DSS discrimination in her constituency, Shelter Public Affairs Officer Ami McCarthy took an in-depth look at that the consistently negative responses from letting agents who were asked to explain their housing benefit policies.


14 November: Big news from property portals

In response to Shelter and the National Housing Federation’s media story the previous week, Rightmove & Zoopla just announced that they’ve advised letting agents not to post ‘No DSS’ adverts on their websites. A great development, but will they go further and ban them outright?


8 November: 1 in 10 adverts discriminate

DSS discrimination hit the news again, with the second part of Shelter’s joint investigation with the National Housing Federation into the practice making headlines. The new research discovered that 1 in 10 adverts on the property portal, Zoopla, excluded people on benefits.


7 November: You & Yours

DSS discrimination featured on BBC Radio 4’s ‘You and Yours,’ with Helena McAleer, the landlord taking on NatWest, and Shelter’s Director of Campaigns Greg Beales joining the discussion. The issue of landlord insurance and restrictions on renting to people on housing benefit was raised, alongside the hot topic of discrimination by buy-to-let lenders.


4 November: Petition launch

To keep the pressure up, Shelter launched a petition to Bridgfords, Dexters, Haart, Hunters, Fox & Sons, Ludlow Thompson and Your Move, calling on them to treat all renters fairly, by considering each individual on a case-by-case basis. You can sign the petition here.


3 November: Second warning

Over last few weeks of October we sent a second round of letters to Bridgfords, Dexters, Haart, Hunters, Fox & Sons, and Your Move, reiterating Shelter’s asks for letting agents and offering to meet to discuss how they can stamp out DSS discrimination. Dexter’s and Hunters replies can be read here and here.


29 October: NatWest commitment

NatWest responded to Shelter’s letter, to confirm that they’ll be conducting a full review of their polices. We’ll be holding them to account for this…


25 October: Mayor’s question time

The Mayor of Greater Manchester, Andy Burnham, condemned DSS discrimination at Mayor’s Question Time this evening, after hearing moving personal testimony from a disabled woman who has experienced it first hand


20 October: RLA join the fray

The Residential Landlords Association (RLA) announced that they’ve written to the Treasury Minister, urging an investigation & ban of buy-to-let mortgage clauses which prevent renting to people on housing benefit. A clear sign that the campaign is building momentum across the sector.


18 October: Ludlow progress

Earlier this month, Ludlow Thompson wrote to us again. We’ve blogged about the encouraging progress they’ve taken to stop discrimination against renters receiving housing benefit, and wrote back to set out the practical steps that we’re asking all letting agents to follow to stamp it out completely. You can read Ludlow’s response here.


17 October: Writing to Natwest

In response to Helena’s case, we’ve written to Natwest, asking for a full clarification on their buy-to-let mortgage terms.


15 October: Landlord’s petition launches

Landlord Helena McAleer, has launched a petition calling on the government to stop banks discriminating against tenants on benefits. She was driven to do this after a shocking incident involving her buy-to-let mortgage provider, Natwest. who told Helena to evict her current tenant or face an expensive charge – because her tenant receives benefits. Helena’s worked hard to get her story in the papers and her campaign has been widely shared online. You can sign her petition here.


11 October: The devestating impact of DSS discrimination

Stanley Harvey, Senior Advisor in Shelter services, blogs about the damage caused by discriminatory policies. It’s a powerful reminder of why this campaign is so important.


15 September: Manchester protest

Manchester Tenant’s Union, and a coalition of other local groups, held a protest today outside a branch of Bridgfords in Manchester City Centre. The branch manager agreed to raise their concerns with head office.


12 September: Phone calls

Since Ludlow Thompson’s head office didn’t respond to 1000s of phone calls and tweets, Shelter supporters began hitting the phones to call individual branches of Ludlow Thompson directly. Branch staff are being asked to pass on Shelter’s call to stamp out discriminatory practices.


11 September: Some friendly legal advice…

To clear up confusion about DSS discrimination and the law, Shelter Policy Officer, Rhea Newman, & Shelter Solicitor Rose Arnall, published some advice for letting agents and landlords on avoiding discrimination.


23 August: The blame game begins

The blame game got well and truly underway, as letting agents, landlords and buy-to-let mortgage lenders all attempt to shift the blame on each other.

According to the Association of Residential Letting Agents (ARLA):

Rents are paid in advance, whereas housing benefit is paid in arrears, and therefore with such a shortage of rental accommodation, landlords and agents will naturally choose a tenant who can pay the rent when it is due, rather than a tenant who is always a month in arrears.

We have called on government time and time again to resolve this problem. But our calls have fallen on deaf ears.

To make the situation worse, many lenders also have a clause in their buy-to-let mortgage agreements which prevent landlords from letting to housing benefit tenants. This situation does not exist because of landlords or letting agents, it is a systemic problem caused by government and the banks.

And here’s a snapshot of the comments online:


22nd August: Media splash and agents respond

Shelter published the full results of a joint investigation with the National Housing Federation into housing benefit discrimination. Most of the broadcast and print have media covered the story, social media’s exploded. Amongst the coverage landlord bodies agreed that blanket bans on people who receive housing benefit are wrong.

Responses from letting agents have varied; there’s been an encouraging response from Haart who outlined the immediate action they’d taken, and a strongly defensive denial from Your Move, which we don’t have permission to publish…


21 August: Writing to the other offenders

We’ve written to the other agents that we mystery shopped, to outline the results of the investigation. Bridgford’s, Dexter’s, Haart, Hunters, Fox & Sons and Your Move all received letters.


19 August: Taking to the streets

Shelter staff met outside the Finsbury Park branch of Ludlow Thompson this morning, to hand in  a letter about housing benefit discrimination to the branch manager. Cue hurried phone calls to head office…

DSS campaigners standing outside Ludlow Thompson

17 August 2018: Ludlow respond and campaign begins

Ludlow have written back, expressing surprise at the findings and denying that they discriminate against renters who receive housing benefit. We’ve responded with the full results of the investigation, and asked them to commit to some actions to prevent people on benefits from being turned away again.

The campaign launched publicly today and Shelter supporters have begun to email and Tweet Ludlow’s head office on mass.


16 August 2018: Writing to Ludlow Thompson

Prior to the launch of Shelter’s new campaign, we’ve written to Ludlow Thompson, to inform them that the investigation showed that 9 out of 10 branches appeared to have a ban against renters on housing benefit.

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