Day: February 10, 2020

Helpline heroes are fighting the housing emergency
Helpline heroes are fighting the housing emergency
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Every minute matters when a family is facing a housing emergency.

Our helpline answers around 100 calls a day from people in need of help with their housing. Many of them are in desperate situations, so our advisers spring straight into action. Now we need your help so that we can continue our round the clock support.

One of the many advisers working on our helpline is Adam. He’s been working here since June and has already helped many people … Read more

Humanising digital to give personalised advice to people struggling with housing
Humanising digital to give personalised advice to people struggling with housing
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Over the last three years, we have been busy working on various areas to improve our services. The number of people that need our help keeps dramatically increasing, so we streamlined the digital experience for people that want to access our services – and redefined what counted as an emergency, so we can answer more urgent calls.

Now, we want to expand our digital offer so that we can help more of the people whose situation is not … Read more