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  • “Waiting times mean people disengage. They lose trust and it can mean death.”
  • “I am reinserting myself into society. I am not invisible.”
  • “This photo reminds me of how far I’ve come. I once stood on this bridge contemplating jumping off.”
  • “What kind of government response is it just to block off places where people were sleeping rough? How about giving them a house!”
  • “It was purely by chance that I got support. I was in the right place at the right time. It shouldn’t be that way.”
  • “Belgrove hotel: self-referred Wet House. I went there… and I chose to be homeless… Terrible hygiene, rats, diseases.”
  • “Why in 2019 do we still need the Wayside and the City Mission to be feeding, washing and clothing the homeless? There’s such a huge gap between the people making decisions and those experiencing this.”
  • “Accessing services can feel deliberately difficult. Like people are trying to stop you from getting help.”
  • “It breaks up communities. You’re sent somewhere you don’t know and have no friends or family. The impact of that is huge.”
  • “When you’re homeless, you feel invisible.”
  • “It’s basic survival.”
  • “Shelter is the only reason that I am clean and in a tenancy. But the shadows of homelessness are still out there.”
  • “People are scared of the truth which is why they don’t carry out proper consultation with people with lived experience. They don’t actually want the answers.”
  • “It’s easy for them to put you down as chaotic. Easier for them to ignore you.”
  • “When has the Minister of Housing ever been in a homeless hostel or shelter?”
  • “It’s all about power. Money and greed are everything.”
  • “People are systematically not told what their rights are.”
  • “Even the birds can’t sit on it… It’s a metaphor for what the Council provides.”
  • “There’s a hierarchy in society. Some have. Some don’t.”
  • “The system breaks people. My first night on the streets. Oh my god. In to the deep dark hole I go again, physically and mentally. The sense of reality hitting every night.”
  • “There are two homeless deaths a week in Glasgow. But homeless deaths don’t make the papers. They are insignificant.”
  • “Look what living on the streets has done to me.”
  • “There should be more opportunities for service users to help others.”
  • “We need the public to be on our side. I need people with no lived experience of mental health or homelessness services to be on my side. We need to educate the public on social justice issues and discrimination.”
  • “Why shouldn’t temporary homeless accommodation be in safe areas.”
  • “Help should always be there no matter who you are.”
  • “I installed the roof on this building. I became homeless because my landlord became bankrupt.”
  • “We need to get people with lived experience of homelessness and mental health issues in power.”

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© 2020 Shelter, the National Campaign for Homeless People Limited.
Charity number: 263710 (England and Wales), SC002327 (Scotland).
Company number: 1‌038133.
88 Old Street, London, EC1V 9HU.
Authorised and regulated by the Financial Conduct Authority.

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