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About Matteo Remondini
Matteo is our service designer. He focuses on creating solutions for people that need our help.

Humanising digital to give personalised advice to people struggling with housing
Humanising digital to give personalised advice to people struggling with housing
10 February 2020 by Matteo Remondini
Reshaping our Local Advice Services offering
Reshaping our Local Advice Services offering
5 March 2019 by Matteo Remondini
How we got our advisers to answer more emergency helpline calls
How we got our advisers to answer more emergency helpline calls
7 December 2018 by Matteo Remondini
How we improved our helpline to reach more people in urgent need
How we improved our helpline to reach more people in urgent need
10 September 2018 by Matteo Remondini
Streamlining advice journeys
Streamlining advice journeys
28 June 2018 by Matteo Remondini
Using service design to help the people who need housing advice the most
Using service design to help the people who need housing advice the most
1 June 2018 by Matteo Remondini
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The Shelter blog is an open platform to discuss housing policy, campaigns, the latest research and our activities. If you would like an official quote for media usage, or have questions regarding official research, policy or publications please contact our media team.

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Shelter © 2021
Charity number: 263710 (England & Wales), SC002327 (Scotland)
88 Old Street, London, EC1V 9HU
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