First-time renter? Here's what you need to know
First-time renter? Here's what you need to know

Renting your own place can be really exciting, but sometimes things can go wrong. Here’s a round-up of some of the most common questions we get asked about renting with a private landlord.

And just to say that this post relates to assured shorthold tenancies (AST), the most common type of tenancy if you rent from a private landlord. If you have a different type of agreement, or you don’t know, use our Tenancy Rights Checker to find the … Read more

Shelter's support helped me hold bad letting agency to account
Shelter's support helped me hold bad letting agency to account

When Sarah’s son was forced to leave his home after being harassed and intimidated by a letting agency, she had no idea how to help him. 

A phone call with Shelter made Sarah aware that the agency’s behaviour was illegal, and what she could do about it. Twelve months after her son was forced out, she’d brought an official complaint against the agency, winning compensation and a damning verdict on the way they had acted. 

How it started

Problems began … Read more

Lyndsay's section 21 eviction story
Lyndsay's section 21 eviction story

Lyndsay’s eviction story began with a letter. Her landlord sent her a section 21 notice, giving her two months to leave her home.

After struggling to find another landlord who would accept a tenant who claimed benefits, Lyndsay decided to contact the local council for help. It was her housing officer there who spotted a problem with her section 21 notice, making it invalid.

Lyndsay’s landlord had to send a second section 21 notice, which gave her another two months … Read more