Tag: service design | Shelter

Encouraging user research in teams without researchers

Encouraging user research in teams without researchers

19 March 2021 by Caylee Farndon-Taylor

Designing our digital advice response to coronavirus (COVID-19)

Designing our digital advice response to coronavirus (COVID-19)

1 September 2020 by Guest blog

Humanising digital to give personalised advice to people struggling with housing

Humanising digital to give personalised advice to people struggling with housing

10 February 2020 by Matteo Remondini

Creating focus using design sprints at Shelter

Creating focus using design sprints at Shelter

3 February 2020 by Caylee Farndon-Taylor

How co-production creates opportunities for all

How co-production creates opportunities for all

4 July 2019 by Darren de Vally

Reshaping our Local Advice Services offering

Reshaping our Local Advice Services offering

5 March 2019 by Matteo Remondini

How we got our advisers to answer more emergency helpline calls

How we got our advisers to answer more emergency helpline calls

7 December 2018 by Matteo Remondini

How we improved our helpline to reach more people in urgent need

How we improved our helpline to reach more people in urgent need

10 September 2018 by Matteo Remondini

Streamlining advice journeys

Streamlining advice journeys

28 June 2018 by Matteo Remondini

Using service design to help the people who need housing advice the most

Using service design to help the people who need housing advice the most

1 June 2018 by Matteo Remondini