The five-week wait is five weeks too long
The five-week wait is five weeks too long

Yesterday, we published a report on how the people who use our services have been impacted by Universal Credit (UC). This highlights the issues the introduction of UC has caused, drawing on the voices and experiences of people affected, as well as in depth analysis of the data they have provided. Our findings have helped inform our key recommendations for moving forwards, so if the newly re-appointed Secretary of State for Department for Work and Pensions, Amber Rudd, needs some … Read more

From the Frontline: the ongoing impact of welfare reform
From the Frontline: the ongoing impact of welfare reform

The consequences of the broken housing safety net are laid bare in our new report, From the Frontline. This shines a light on the thousands of people we help every year who are being pushed to the point of crisis due to the continued impact of welfare reform and the introduction of Universal Credit (UC).

The freeze to Local Housing Allowance (LHA), which is housing benefit for those renting privately, is forcing people to make the impossible choice between … Read more

A united front to ending the LHA rate freeze
A united front to ending the LHA rate freeze

As we revealed last month, homelessness is continuing to rise. The causes and solutions to homelessness are heavily debated. But one thing is for sure – homelessness isn’t inevitable. It can be prevented.

Along with others, including local housing authorities, Shelter has long argued that benefits are to blame. Restrictions to Local Housing Allowance (LHA) rates are driving homelessness rates upwards. These increases are, also, making it difficult for local authorities to help families out of homelessness and … Read more

The benefit cap is harming struggling families
The benefit cap is harming struggling families

At Shelter, our solicitors and many other legal aid housing lawyers frequently represent families who are struggling in unimaginable ways under the household benefit cap. This policy, introduced in 2013 and revised in 2016, caps the amount in state benefits that an individual household can claim per year. Many families affected by the cap are now at breaking point.

A grandmother who gave up work to care for her five grandchildren, only for her benefits to be capped because … Read more

Shake up to council duties to tackle homelessness starts today
Shake up to council duties to tackle homelessness starts today

From today, councils must change the way they help homeless people, as the Homelessness Reduction Act comes into force.

The new legislation is certainly needed. Homelessness in England has reached crisis point, as the tragic reports of people dying on our streets during the recent cold weather have brought into sharp focus.

Few of us can say we haven’t noticed an increase in men and women bedding down. Street homelessness has more than doubled in five years: last autumn over … Read more

Government drops removal of housing benefit for 18-21s
Government drops removal of housing benefit for 18-21s

Today, the government made a welcome step towards helping young people escape homelessness. The Work and Pensions Secretary, Esther McVey, has dropped the government’s policy to exclude people aged 18-21 from the ability to claim housing costs in Universal Credit.

The change, which was introduced in April 2017, effectively meant that most 18-21-year-olds became ineligible for housing benefit. It was a policy inherited from the previous government; one that we and other homelessness charities warned would have concerning consequences for … Read more

The minister doesn't know what's causing homelessness. We're happy to explain
The minister doesn't know what's causing homelessness. We're happy to explain

Homelessness Minister Heather Wheeler attracted attention over the weekend for saying she doesn’t know why rough sleeping is rising.

We have front-line homelessness services across the country and are happy to help the minister understand why.

From our point of view, homelessness isn’t that complicated. Time and again we see the same patterns and themes pushing people into homelessness and through the doors of our services.

First, the facts. Since 2010, all forms of homelessness have gone up in England. … Read more

Benefit cap challenge beaten in Court of Appeal
Benefit cap challenge beaten in Court of Appeal

Last week, the Court of Appeal handed down a disappointing decision on the Department for Work and Pensions’ (DWP) benefit cap policy. It found in the government’s favour that the benefit cap is not unlawful, in so far as it applies to lone parents with children under the age of two.

The benefit cap restricts the amount of benefit payments a household can get to £23,000 in London and £20,000 everywhere else. While the cap is supposed to increase parity … Read more

7 things to consider when communicating about welfare

You may have seen mine and Paul’s previous blogs about our campaign to soften public attitudes towards welfare, so that political parties will feel less emboldened to implement further cuts, and will work towards improving the system going forward.

We’ve just finished our second pilot of the campaign. We learnt from our target audience and applied some behaviour change theory to our campaigning approach. Here’s seven things we’ve learned (in no particular order).


1. Be authentic

The public can tell … Read more

The bedroom tax: court case should prompt government to scrap policy

A crucial judgement today on the bedroom tax creates complications for the government and means they will have to make changes to the policy. Ministers should look at the problems created by this measure and act to finally abolish it.

The Supreme Court today handed down a number of long-awaited judgements on the bedroom tax. They represent a victory for some social housing tenants but a setback for others.

The tenants, most of whom have a family member with disabilities, … Read more

Does business have a responsibility to support its employees with housing?

This blog was originally published as part of the The Great Business Debate. Visit the website to see the original post and join the debate.

The days of employers building houses for their workforce are long gone. Purpose built developments, such as George Cadbury’s Bourneville, are consigned to the past. But today, employees need support from their employers with housing more than ever.

We are in the midst of a housing crisis. The repeated failure of governments to build … Read more

London’s forgotten homeless


How have we got into a situation in London where being homeless could mean: 

a)      Living in insecure temporary accommodation for up to 23 years 

b)      Living in temporary accommodation up to 200 miles away 

c)       Subject to the benefit cap with a £100 per week shortfall, putting you at risk of arrears and eviction?



A heady combination of a housing shortage, inadequate government support with housing costs, some private landlords taking advantage of desperate councils, and the Read more