Shelter's support helped me hold bad letting agency to account
Shelter's support helped me hold bad letting agency to account

When Sarah’s son was forced to leave his home after being harassed and intimidated by a letting agency, she had no idea how to help him. 

A phone call with Shelter made Sarah aware that the agency’s behaviour was illegal, and what she could do about it. Twelve months after her son was forced out, she’d brought an official complaint against the agency, winning compensation and a damning verdict on the way they had acted. 

How it started

Problems began … Read more