Mind the gap – Universal Credit aspiration and reality

Universal Credit is turning into a cautionary tale for policy wonks to be careful what they wish for. Shelter, like many organisations, welcomed the promise of increased simplicity and improved work incentives. This enthusiasm was a reaction to seeing at first hand the difficulty many housing benefit recipients have in navigating the present system.

But it is becoming increasingly clear that the Department of Work and Pension’s (DWP) definition of simplicity is designed with their own needs in mind and … Read more