Newsletter - April 2019
Newsletter - April 2019
Evicted for complaining about a gas leakby

Tom did his best to cooperate with his landlord’s ‘put up and shut up’ policy. But when he complained about a leaking gas oven, he found himself locked out and homeless.

Things had never been quite right with Tom’s shared house — far from it, in fact.  

His landlord blocked off access to the boiler and would leave the thermostat on such a low setting that the heating wouldn’t come on … Read more

3 breakthroughs to help renters on benefits
3 breakthroughs to help renters on benefits

Prejudice against people on housing benefit is leaving renters with nowhere to turn. But thanks to your fantastic support, we’ve taken three big steps forward. 

People who rent in the UK often face unfair discrimination if they’re on benefits, which prevents hundreds of thousands of people living in homes they could otherwise afford, pushing them closer to homelessness. There’s no excuse for this, and even the most plausible defences of ‘No DSS’ are bogus.  

That’s why, in August 2018, we began our campaign to stop DSS discrimination. Here’s what we’ve achieved … Read more

Practical ways to help people sleeping rough
Practical ways to help people sleeping rough

Pointers and practical advice if you want to help people sleeping on the streets.

The number of people sleeping rough in England has gone up 165% since 2010. It’s a huge increase.

If you’re worried about someone sleeping on the streets, here are some practical ways to help.

Tell StreetLink

Let StreetLink know by sending them an online alert. Remember to have as much information as you can about the person’s exact location and appearance. The details you provide will … Read more

How we’re fighting the national housing emergency
How we’re fighting the national housing emergency

After Grenfell, we’re calling for a historic renewal of social housing.

Last year, we brought together 16 commissioners from different backgrounds and perspectives and across the political spectrum, to set out a vision for a bigger and better future for social housing. The commission was chaired by Reverend Dr Mike Long, Minister of Notting Hill Methodist Church, whose church played a significant role in the aftermath of the fire.

Calling for change

The final report was published this January, called … Read more

Evicted for complaining about a gas leak
Evicted for complaining about a gas leak

Tom did his best to cooperate with his landlord’s ‘put up and shut up’ policy. But when he complained about a leaking gas oven, he found himself locked out and homeless.

Things had never been quite right with Tom’s shared house — far from it, in fact.  

His landlord blocked off access to the boiler and would leave the thermostat on such a low setting that the heating wouldn’t come on unless it was freezing.  

He also made a daily habit of coming to … Read more

Kimberley's story
Kimberley's story

Kimberley’s story November 9, 2018 Kimberley and her family became homeless when their landlord decided to sell. They desperately tried to find another flat to rent privately but because they were receiving housing benefit, or DSS, time and time again they were re read moreRead more

What being a helpline adviser is really like
What being a helpline adviser is really like

Our helpline is vital for anyone who needs emergency housing advice, 365 days a year. Sharon, one of our expert advisers answers your questions.

Q: Who calls the helpline?

Anyone and everyone; people from every walk of life and across all generations.

Q: What do they call about?

It can vary seasonally. For example, during the winter months we have a lot of calls about damp and mould, boiler problems and general disrepair in rented properties.

Changes in legislation and … Read more

Every door closed to you, every avenue exhausted until you end up sleeping in your car
Every door closed to you, every avenue exhausted until you end up sleeping in your car

Join our campaign and stop this shocking discrimination against people on benefits from wrecking lives

Open discrimination against people on benefits is freely taking place up and down the country, in letting agent windows and online adverts. In ‘No DSS’, we have a sign that prejudice is rife in the housing market. And it’s destroying lives.

For private renters squeezed by low wages and high prices, ‘No DSS’ can be the final straw. Some landlords and letting agents won’t rent … Read more

From sleeping on the streets to pounding them for Shelter
From sleeping on the streets to pounding them for Shelter

Taxi driver Barry is a former rough sleeper. He tells us why he’s running the London Marathon for Shelter

Today, I look back at how impossible I was, when really I was a scared and frightened little boy.

I’d spent my teenage years in an out of children’s homes, foster care and supported living. At 16, I was placed into a bedsit with lots of support, but I let myself down by not accepting any help.

At 17 when I … Read more

Over a year since the Grenfell fire
Over a year since the Grenfell fire

Over a year later, we’re still supporting residents who survived the Grenfell Tower fire, and working to hold the authorities to account and leading the conversation on the future of social housing.

How we’ve helped

Immediately after the fire Shelter’s team of advisers, solicitors and volunteers offered expert housing advice and support. And we set up a new dedicated service.

We have so far helped 90 people from Grenfell Tower and 180 from the nearby community.

Stephanie, whose flat overlooks … Read more

No one should have to choose between their health and their home
No one should have to choose between their health and their home

Imagine wanting to take your child home from hospital but being unable to do so as the conditions there would make him ill – or even endanger his life. That’s what Laura faced until our hospital discharge team in Birmingham stepped into help.

When we first met Laura, she was living in a damp and mouldy council flat with her four young children, worried for their health and terrified they might be taken into care.

Living in unacceptable conditions

Laura, … Read more